Virtual Engagement & Reservation Agent
FROM FIRST MESSAGE TO BOOKED VISIT.
VERA is an autonomous agent on WhatsApp. Replies in seconds, qualifies leads in natural conversation, books appointments in your real calendar, and briefs your sales team before every visit.
01 / Problem
WHERE YOU'RE LOSING MONEY TODAY.
Every lead without a fast response is your competitor's client.
€150K/year
Typical cost of a mid-sized commercial call center
<5 min
Critical response window
0h
Real coverage outside business hours
+48h
Wait time for a lead arriving on the weekend
02 / Diagnosis
FOUR LEAKS OF VALUE.
01
Response speed
A lead not handled in the first minutes loses conversion dramatically. Outside business hours, you simply don't exist.
02
Inconsistent qualification
Each agent qualifies differently. Without a standardised process, high-intent leads get mixed with the noise and go cold.
03
Dormant database
Accumulated unconverted leads represent value never activated. A six-month-old lead might be ready today.
04
Fixed cost, variable performance
You pay the same with 50 leads or 500. The call center doesn't scale.
03 / Solution
RUNS YOUR LEAD CAPTURE THROUGH TO THE VISIT.
VERA is an autonomous agent that lives on WhatsApp. Replies in seconds, holds a natural conversation with the lead, extracts the data your team needs, checks your real calendar and books the visit. By the time the salesperson arrives, the context is already in their hands.
Total availability
24/7
Response time
<30s
New infrastructure
0
Time to launch
<30d
04 / Flow
END-TO-END CONVERSATION FLOW.
1
Client writes
Any time of day. VERA replies in under 30 seconds with a personalised greeting.
2
Natural qualification
In 5–8 messages it captures the key data your team needs: what they're looking for, intent, context. Adapted to your sector. No forms, no menus.
3
Real scheduling
Checks your Google Calendar and offers actual open slots this week. The appointment is created automatically.
4
Reminders
The client receives instant confirmation, a 24h reminder, and another 2h before the visit.
5
Sales brief
30 minutes before the visit, the salesperson receives an AI-generated lead summary: what they asked, what tone they used, what's on their mind.
05 / Capabilities
SIX CAPABILITIES. ONE SYSTEM.
01
Natural qualification
Extracts key data directly from the conversation. No forms, no menus.
02
Real calendar
Queries Google Calendar in real time and offers actual open slots.
03
Human escalation
When the client requests it, VERA notifies all active salespeople. First to accept gets the lead.
04
Pre-visit brief
30 minutes before the appointment, the salesperson receives data, context and detected client tone.
05
Guaranteed reminders
The client receives their reminders every time, no exceptions.
06
Live pipeline
Every conversation logged with data, status and appointment in Google Sheets.
06 / Comparison
VERA VS. CALL CENTER.
Comparison against a mid-sized commercial call center. Your operation may vary; the contrast is illustrative.
| Dimension | Call Center | VERA |
|---|---|---|
| Availability | Business hours | 24h / 365 days |
| Response time | Hours (peak: days) | <30 seconds |
| Qualification | Varies per agent | Consistent process |
| Concurrent capacity | Limited by people | Unlimited |
| Pre-visit brief | No | Yes — 30 min before |
| Real-time pipeline | No | Yes — Google Sheets |
| Cost | ~€150K/year (ref.) | A fraction |
07 / Investment
CLOSED COST. MEASURABLE SAVINGS.
VERA operates on a closed all-in fee — infrastructure, APIs, maintenance and support. No variables, no hidden costs, no end-of-month surprises.
Closed fee
No variables, no overruns
Up to -70%
Versus a mid-sized commercial call center
From month one
Break-even point, year one
One-time implementation + fixed monthly service. We give you the exact figure after the validation meeting, once we understand your volume and operations.
08 / Status
NOT A PILOT. ALREADY IN PRODUCTION.
Service active 24/7 with monitoring
Real-time conversations powered by Claude
Full integration with Google Calendar and Google Sheets
Persistent conversation state — VERA doesn't lose track even if the conversation spans days
Complete client history with full audit trail
Guaranteed automatic reminders
Operational sales escalation and assignment system
Multi-tenant architecture, ready to onboard new clients without rewriting anything
09 / Roadmap
WHAT'S COMING.
WhatsApp photo sharing
The client sees the product before the visit. Reduces speculative visits.
Cold lead reactivation
VERA contacts inactive leads automatically based on defined criteria.
Personalised alerts
When a new product or service matches a previous lead's profile, VERA notifies automatically.
CRM integration
Sync with Salesforce / HubSpot. Eliminates double data entry.
(No dates. We'll announce when ready.)
10 / Next steps
LIVE IN THREE STEPS.
1
Validation meeting
We validate lead volume, hours, team and tools. 45 minutes.
2
Contract & setup
Contract signing and setup payment. Configuration begins immediately.
3
Go-live
VERA operational in 15–30 days. First week of joint follow-up included.